Terms & Conditions – Storly

Last Updated: October 2026

Welcome to Storly.

These Terms and Conditions govern your access to and use of the Storly platform, website, applications, merchant dashboard, and related services (“Storly”, the “Platform”, “we”, “us”, or “our”).

By creating an account or using Storly, you agree to these Terms and Conditions. If you do not agree to these Terms, you should not use the Platform.

1. About Storly

Storly is an e-commerce technology platform that enables merchants and businesses to create, manage, and operate online stores.

Features may include product and inventory management, order management, customer management, payment integrations, shipping integrations, notifications, analytics, and other e-commerce tools.

Unless explicitly stated otherwise, Storly is not the seller of products displayed by merchants using the Platform.

2. Accounts

You must provide accurate and current information when creating an account.

You are responsible for maintaining the confidentiality and security of your account credentials and for activities performed through your account.

You must notify Storly promptly if you believe your account has been accessed or used without authorization.

Storly may require verification of certain information before providing or continuing to provide particular services.

3. Merchant Responsibilities

Merchants using Storly are responsible for their stores and business activities, including:

• Products and services offered through their stores.

• Product descriptions, images, prices, and availability.

• Customer orders and fulfillment.

• Shipping and delivery.

• Returns, refunds, and exchanges.

• Taxes and applicable governmental obligations.

• Customer support.

• Obtaining necessary licenses, permits, and approvals.

• Compliance with applicable laws and regulations.

Merchants must not use Storly to sell illegal, prohibited, counterfeit, fraudulent, or otherwise unlawfully restricted products or services.

Merchants are responsible for communicating their applicable sales, shipping, return, and refund policies to customers in accordance with applicable laws.

4. Customer Transactions

Transactions made through a merchant's Storly-powered store are generally transactions between the merchant and the customer.

Storly provides technology facilitating those transactions but does not automatically become the seller, manufacturer, distributor, or shipping provider of the products involved.

Merchants remain responsible for fulfilling customer orders and resolving disputes relating to their products or services, except where Storly explicitly provides a particular service directly.

The Storly subscription refund policy described in Section 6 does not apply to purchases made by customers from merchants' online stores. Such purchases are governed by the merchant's applicable policies and relevant laws.

5. Subscriptions and Fees

Certain Storly services may require a paid subscription.

Subscription prices, billing periods, included features, and usage limits will be displayed before purchase.

Subscriptions begin on the date of service activation unless otherwise specified at the time of purchase.

Storly may modify subscription plans and pricing. Where required, existing subscribers will receive appropriate notice before changes affecting their subscriptions take effect.

Failure to pay applicable fees may result in suspension or restriction of paid features.

Subscriptions will not renew automatically unless automatic renewal is available and has been explicitly authorized by the merchant.

6. Subscription Cancellation & Refund Policy

6.1 Subscription Cancellation

Merchants may request cancellation of their Storly subscription at any time by contacting our support team.

Cancellation does not immediately terminate access to paid services. Merchants may continue using their subscribed services until the end of the current paid subscription period, unless otherwise agreed or suspension is required for legal or security reasons.

6.2 Refund Eligibility

Merchants may request a refund under the following circumstances:

• Payment has been completed, but the subscription has not yet been activated.

• An accidental duplicate payment has occurred.

• A significant technical issue caused by Storly prevents the merchant from using the service and cannot be resolved within a reasonable period.

• A refund is otherwise required under applicable law.

6.3 Non-Refundable Payments

Once a subscription has been activated and the services have been made available, subscription fees are generally non-refundable in cases of voluntary discontinuation, early cancellation, or non-use of available services, except in the circumstances described above or as required by applicable law.

6.4 Subscription Expiration

If a subscription expires without renewal, Storly may suspend access to paid services and the merchant's online store until the subscription is renewed.

Store data may be retained for up to 30 days following subscription expiration, after which it may be deleted in accordance with our Privacy Policy and applicable legal obligations.

6.5 Refund Requests

Refund requests may be submitted by contacting storlyeg@gmail.com, including the registered account information, payment details, and reason for requesting a refund.

Requests will be reviewed and processed in accordance with these Terms and applicable laws.

Eligible refunds will be issued through the original payment method where possible, or another mutually agreed method, within the timeframe required by applicable law.

7. Payments

Storly may integrate with third-party payment providers.

Payment transactions may therefore be subject to additional terms, fees, verification requirements, and privacy practices imposed by those providers.

Storly is not responsible for failures or interruptions caused solely by independent third-party payment services outside Storly's reasonable control, without prejudice to any liability imposed by applicable law.

8. Shipping and Third-Party Services

Storly may integrate with shipping companies, payment providers, messaging services, and other third-party services.

Use of these services may be governed by the third party's own terms and policies.

Storly does not guarantee the continuous availability or performance of independent third-party services.

Merchants are responsible for ensuring the accuracy of shipping and order information submitted through their stores.

9. WhatsApp, SMS, and Notifications

Storly may send transactional communications including:

• Verification codes (OTP).

• Order confirmations.

• Payment updates.

• Shipping notifications.

• Account and subscription alerts.

These communications may be delivered through WhatsApp, SMS, email, push notifications, or other communication channels.

Marketing communications will be handled subject to applicable consent and opt-out requirements, including relevant Egyptian personal data protection regulations.

10. Acceptable Use

Users may not use Storly to:

• Engage in fraud or unlawful activities.

• Infringe intellectual property rights.

• Distribute malicious software.

• Gain unauthorized access to systems.

• Mislead customers.

• Interfere with the operation or security of the Platform.

Storly may restrict, suspend, or terminate accounts reasonably believed to be engaged in prohibited or unlawful activity, subject to applicable law.

11. Intellectual Property

The Storly name, logo, software, designs, interfaces, and other proprietary Platform materials are owned by or licensed to Storly and are protected by applicable intellectual property laws.

Merchants retain ownership of content they upload, subject to granting Storly the permissions reasonably necessary to host, process, display, and deliver that content for the operation of their stores and the Platform.

Users may not copy, redistribute, or commercially exploit the Platform's software or designs without appropriate authorization.

12. Service Availability

We aim to maintain reliable Platform availability but cannot guarantee uninterrupted or error-free operation.

Maintenance, security incidents, infrastructure failures, third-party outages, or circumstances outside our reasonable control may temporarily affect availability.

Storly will make reasonable efforts to resolve significant service disruptions within a reasonable period.

13. Suspension and Termination

Storly may restrict, suspend, or terminate access where reasonably necessary due to:

• Violations of these Terms.

• Security risks.

• Reasonably suspected fraudulent activity.

• Legal requirements.

• Non-payment of applicable fees.

Users may discontinue use of Storly or request account termination, subject to applicable contractual and legal obligations.

Data retention and deletion are governed by our Privacy Policy and applicable laws.

14. Limitation of Liability

To the extent permitted by applicable law, Storly will not be responsible for indirect or consequential losses resulting from merchant conduct, merchant products, third-party services, customer disputes, or circumstances outside Storly's reasonable control.

Nothing in these Terms excludes or limits rights or liabilities that cannot legally be excluded or limited.

15. Changes to These Terms

We may update these Terms as the Platform, our services, or applicable legal requirements change.

Material updates may be communicated through the Platform or other appropriate channels.

Continued use following the effective date of updated Terms constitutes acceptance where permitted by applicable law.

16. Governing Law

These Terms are governed by the applicable laws of the Arab Republic of Egypt.

17. Contact Us

For questions concerning these Terms, subscriptions, or refund requests, please contact:

Storly

Email: storlyeg@gmail.com

Website: https://storly.online

Phone Number: +201001910814

Address: 4 Mohamed Naguib St., off Gamal Abdel Nasser St., Sidi Bishr Bahari, 15th Floor, Al-Montazah, Alexandria