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Terms and Conditions

Last Updated: September 2026

Welcome to Storly. These Terms and Conditions govern your access to and use of the Storly platform, website, applications, merchant dashboard, and related services (“Storly”, the “Platform”, “we”, “us”, or “our”).

By creating an account or using Storly, you agree to these Terms and Conditions. If you do not agree to these terms, you should not use the Platform.

1. About Storly

Storly is an e-commerce technology platform that enables merchants and businesses to create, manage, and operate online stores. Features may include product and inventory management, order management, customer management, payment integrations, shipping integrations, notifications, analytics, and other e-commerce tools.

Unless explicitly stated otherwise, Storly is not the seller of products displayed by merchants using the Platform.

2. Accounts

You must provide accurate and current information when creating an account.

You are responsible for maintaining the confidentiality and security of your account credentials and for activities performed through your account.

You must notify Storly promptly if you believe your account has been accessed or used without authorization.

Storly may require verification of certain information before providing or continuing to provide particular services.

3. Merchant Responsibilities

Merchants using Storly are responsible for their stores and business activities, including:

  • Products and services offered through their stores.

  • Product descriptions, images, prices and availability.

  • Customer orders and fulfillment.

  • Shipping and delivery.

  • Returns, refunds and exchanges.

  • Taxes and applicable governmental obligations.

  • Customer support.

  • Obtaining necessary licenses, permits and approvals.

  • Compliance with applicable laws and regulations.

Merchants must not use Storly to sell illegal, prohibited, counterfeit, fraudulent, dangerous or otherwise restricted products or services.

4. Customer Transactions

Transactions made through a merchant’s Storly-powered store are generally transactions between the merchant and the customer.

Storly provides technology facilitating those transactions but does not automatically become the seller, purchaser, manufacturer, distributor or shipping provider of the products involved.

Merchants remain responsible for fulfilling customer orders and resolving disputes relating to their products except where Storly explicitly provides a particular service directly.

5. Subscription and Fees

Certain Storly services may require a paid subscription.

Subscription prices, billing periods, included features and usage limits will be displayed before purchase.

Storly may modify subscription plans and pricing. Where required, existing subscribers will receive appropriate notice before changes affecting their subscription take effect.

Failure to pay applicable fees may result in suspension or restriction of paid features.

6. Payments

Storly may integrate with third-party payment providers.

Payment transactions may therefore be subject to additional terms, fees, verification requirements and privacy practices imposed by those providers.

Storly is not responsible for failures or interruptions caused solely by independent third-party payment services outside Storly’s reasonable control.

7. Shipping and Third-Party Services

Storly may integrate with shipping companies, payment providers, messaging services and other third-party services.

Use of these services may be governed by the third party’s own terms and policies.

Storly does not guarantee the continuous availability or performance of independent third-party services.

8. WhatsApp, SMS and Notifications

Storly may send transactional communications including verification codes, order confirmations, payment updates, shipping notifications and account-related alerts through WhatsApp, SMS, email, push notifications or other communication channels.

Marketing communications will be handled subject to applicable consent and opt-out requirements. Egyptian data-protection rules impose specific requirements around consent and withdrawal mechanisms for electronic direct marketing.

9. Acceptable Use

Users may not use Storly to engage in fraud, violate applicable laws, infringe intellectual-property rights, distribute malicious software, gain unauthorized access to systems, mislead customers or interfere with the operation or security of the Platform.

Storly may suspend or terminate accounts reasonably believed to be engaged in prohibited or unlawful activity.

10. Intellectual Property

The Storly name, logo, software, designs, interfaces and other proprietary Platform materials are owned by or licensed to Storly and are protected by applicable intellectual-property laws.

Merchants retain ownership of content they upload, subject to granting Storly the permissions reasonably necessary to host, process, display and deliver that content for operation of their stores and the Platform.

11. Availability

We aim to maintain reliable Platform availability but cannot guarantee uninterrupted or error-free operation.

Maintenance, security incidents, infrastructure failures, third-party outages or circumstances outside our reasonable control may temporarily affect availability.

12. Suspension and Termination

Storly may restrict, suspend or terminate access where reasonably necessary due to violations of these Terms, security risks, fraudulent activity, legal requirements or non-payment.

Users may discontinue use of Storly subject to any applicable subscription or contractual obligations.

13. Limitation of Liability

To the extent permitted by applicable law, Storly will not be responsible for indirect or consequential losses resulting from merchant conduct, merchant products, third-party services, customer disputes or circumstances outside Storly’s reasonable control.

Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.

14. Changes to These Terms

We may update these Terms as the Platform, our services or applicable legal requirements change.

Material updates may be communicated through the Platform or other appropriate channels.

Continued use following the effective date of updated Terms constitutes acceptance where permitted by applicable law.

15. Governing Law

These Terms are governed by the applicable laws of the Arab Republic of Egypt.

16. Contact Us

For questions concerning these Terms:

Storly
Email: storlyeg@gmail.com
Website: storly.online